October 24th, 2019
This week: Quercus Issues (Various), Bb Collaborate Scheduled Maintenance & Retrieving Student Email Addresses Via Quercus
In this Weekly Update:
- Quercus: Downloading files resulting in 401 errors.
- Quercus: Receiving "Page Errors" when accessing Quercus.
- Quercus: Slow load times.
- Bb Collaborate: Scheduled Maintenance.
- This Week's Faculty Question: "I'd like to contact some of my students individually. Is there a way for me access my students' UofT email addresses via Quercus?
Quercus: Downloading files resulting in 401 errors
| Incident Status | **Resolved |
| Date | Oct. 19th, 2019 |
| Category | 401 Error |
| Info | Some users are seeing a 401 error when attempting to download files. This may have resulted in users not being able to download files. |
| Update | The development team was able to identify the reason for the occurence of the 401 errors. The issue has been resolved and Quercus has resumed normal operations. |
Quercus: Receiving "Page Errors" when accessing Quercus
| Incident Status | **Resolved |
| Date | Oct. 19th, 2019 |
| Category | Page Error |
| Info | Some users are seeing page errors when accessing Quercus. This may have resulted in Quercus being inaccessible to users. |
| Update |
The development team was able to identify the issue and deploy a fix. The issue has been resolved and Quercus has resumed normal operations. |
Quercus: Slow load times
| Incident Status | **Resolved |
| Date | Oct. 21st, 2019 |
| Category | Load Times |
| Info | Quercus users are experiencing longer than usual load times. |
| Update | Load times have improved and Quercus has resumed normal operations. |
Bb Collaborate: Scheduled Maintenance
| Status | Upcoming |
| Date | Oct. 31st, 2019 @ 3:00AM - 6:00AM |
| Category | Infrastructure Maintenance |
| Info | Bb Collaborate will undergo maintenance on the specified date seen above. During this time, users may experience intermittent functionality of the platform. Please plan accordingly. |
This Week's Faculty Question
| Category | Retrieving Student Email Addresses Via Quercus |
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Question: "I'd like to contact some of my students individually. Is there a way for me to access my students' UofT email addresses via Quercus? |
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Answer: Yes, there is a way for you to access student emails via Quercus. However, it's important to note that you cannot do this "out of the box" in Quercus. In order to be able to do so, you must first activate the UT Advanced Group Tool (UTAGT) within Quercus. Once this tool is activated, you can easily export the email addresses of the students in the specified course. For a detailed guide on the process of activating the UTATG and exporting student information, please see "How do I get student email addresses from Quercus?" |
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Have a Quercus question? Please contact FASE's EdTech Office.
