Option 1: Update course enrolments with a new Quercus Sync
This is the best option if there are no assessments currently associated with the student in your Crowdmark course.
- If the student's name and email information on Quercus has been updated, performing a new Quercus sync to update the student roster in Crowdmark will remove the student (enrolled with their previous email) from the Crowdmark course, and re-enroll them using their new email.
- If there are assessments already connected with this student, the resync will remove this connection. As a result, there will be no existing assessments associated with the student, and the instructor would need to re-match the assessment to the 'new' student again in the 'Match booklets' page.
For information on re-syncing your Quercus course roster with Crowdmark, please refer to our guide: How do I connect my Quercus course to Crowdmark?, in particular Section 3.3. Update Enrolments if required.
Option 2: Ask student to update Crowdmark profile and then perform a new Quercus Sync
This is the best option if there are already assessments associated with the student in your Crowdmark course.
- Ask the student to add a secondary email address to all their Crowdmark accounts so that they can access all their assessments and courses by using either their previous or their new email address to log in. The student can simply add a secondary email address to their account, update their name, and select the email address they would like to be the primary one. Doing this will not affect any pre-existing assessments that are in progress or have been completed. For instructions on how to add a secondary email address, students can refer to this Crowdmark guide: Merging Crowdmark accounts.
- Confirm with the student that they have merged their accounts.
- Then, re-sync the roster with Quercus to update the enrollments. You should see the student's revised name and email, but their assessment still associated with them.
Note: If, after adding a secondary email address, the student then proceeds to delete their previous email from Crowdmark, you might need to rematch any previously matched booklets.
For more information on using Crowdmark in your FASE course, take a look at our series of guides: ETO Crowdmark Guides.
For questions or assistance with Crowdmark assessments, please contact the EdTech Office or book a consultation.